Does anyone else hate comcast

On top of this, when they purchased our previous cable company I was told that there was only one package available for our area. That package has now grown to cost We went through my current bill and discussed the problems in detail. He "sounded" sympathetic with my situation and had me send him copies of my records proving that they did not own the equipment talked about above. Now with my recent bill, all the old charges are back, and even a few new ones I mean, come on, is this something I need to file charges with the FBI over?

Is this happening to anyone else? If you do the math on only the first charge, it's 5. Germano, I have been fighting this fight now for 3 years and only because I had no other television or high speed internet option in my area. Feel free to contact me directly if you have any questions.

Posted by: Wpaulr June 24, at AM. I have been a customer for well over ten years and have done everything I can to remove myself from their cable service and internet, but no one else offers service in my area. I have had comcast come out a re-wire my connection from the street, I have had them come out and switch modems about six times, I have wasted countless hours on the phone with rude and uncooperative tech support folks. They have given me every excuse in the world.

I work in IT and I am convinced that they are throttling internet service to users. It pisses me off so bad I can not see straight. Horse Shit!!!!!! I get disconnects all the time and crawling internet speeds. Everytime they come out they say nothigns wrong and it may be my router. I have replaced my router many times as well. I am moving this year and will buy a house specifically in an area where I can get Verizon Fios directly to the house and I am considered filing a law suit against COMCAST because of their deceptive business practices.

Posted by: Darrell April 06, at PM. What's up with this billing a month in advance bullcrap? I have a Type 1 Diabetic child! I need the internet and can't afford it! My name is Debbie and I hate Comcrap. I see I have lots of fellow haters here. My story. I have had Comcrap cable for almost 14 years in this location. I have had my issues with them over the years but nothing serious.

Not till now. What a pain in the ass and may I say a trip down memory lane. Apparently Comcrap doesnt realize we have evolved past the need to have a box hooked to the TV. We all have cable ready TVs now. I havent used a 'box' to get my cable in over 20 years. So ok, we hook up two of our 3 TVs to the miracle boxes and havent had decent TV since. Our TV in the living room pixelates to the point of not being able to see the picture on all the higher channels.

The TV in the bedroom doesnt get the upper channels at all. I have twice called the Comcrap call center where they all speak broken English from a scrip.

And twice sending the 'signal' to the box has not worked. So since I refuse to call the cant speak English Comcrap line, I sent them an email. So tonight a lovely lady who actually spoke Englis as her first language called me. Here is her fix. Or I can take a day off work she could only schedule 3 days in advance and meet the tech and let him go TV to TV to see if he can fix it. I said, so I can only see the channels I am already paying for if I pay you an additional monthly fee for a different box?

She was very nice but stupid if she thinks the people in my community cant see a strong arm tatic for what it is. Posted by: Juston February 26, at AM. I live in a minor comcast market where they are the only game in town and that company very arrogantly lets it be known how un-important we local customers are. A day without calling comcast to report a problem with an element of my bundle package was like a true reprieve.

Getting through to those script-reading robots erroneously referred to as "customer service" was a very stressful exercise. At the end of the day, my solution was to cancel my dealing with them. We must stand up to these schiester corporations and do our part to fight back. We don't have to take it!! Posted by: Robert February 19, at AM. January 31 this year I call to sign up for Comcast in preparation for a move.

When you call to sign up for service, the customer service rep does not let you off the phone without making a payment pro rated with "installation fees" even though you are actually the one installing the equipment and a tech no longer comes out to help. So, I go through the installation and it does not work note: I am not a retard I am perfectly capable of hooking up cable.

A monkey could do it. I go through some common sense troubleshooting and finally call Comcast tech support. Long story short, first "tech" tells me that it is my fault, there is something wrong with my electrical outlets and they can't do anything about it. We hang up and I call again rolling the dice so to speak to see if I can get a more competent rep. Next rep has me try both cable boxes. Turns out they both have defective parts but an hour and a half later we end with a hybrid box consisting of parts from both and working cable.

Through our evening together, the tech non-retard one and I discover that I am showing two accounts and that is why I have two boxes. I realize that during the initial phone call, I was confused about my new address and even though we sorted it out, the brilliant customer service rep ended up creating two separate accounts for me.

One with an address that doesn't exist. He must have really wanted to make sure he "sealed the deal.

In person tech comes the next day, hooks up my other cable and leaves with the extra box. Done deal, right? I mean, this is pretty standard "convenient service" with Comcast. Within a few weeks I begin receiving delinquency notices from Comcast. Then the daily calls begin. Every single time I answered and spoke with a customer service rep I was told "AHHH it looks like you have two accounts.

Looking forward to hearing from one of your coworkers again tomorrow. Same time same place! Some days I answer and play the game, some days I am not in the mood. On February 15 a month and a half later mind you I answer the call during my grandmother's birthday party, less than amused and ready to be done with this sick Comcast mind game.

The rep and I go through the usual song and dance, but this time I am curt and say look I'm not doing this anymore it's your problem not mine and someone there just needs to take some initiative and fix it.

She wants to transfer me to billing, to which I say "no. I am not doing this right now. Naturally next day's call arrives on time. By Thursday's call that week I am ready to tackle the problem once and for all. I tell the guy look I am frustrated and I just need to speak to a billing supervisor.

He, of course, won't let me. Sidenote: Is that a Comcast practice? To train the reps to prevent customers from talking to supervisors who can actually make account adjustments and solve problems? Anyways, I digress and this story is already incredibly long and giving me a headache. So reject jerk Jeff at the Portland Comcast call center ID is being incredibly difficult and pressing me for the same song and dance info I've given to Comcast call center reps around the globe times now and I'm blurting out my address and he says "your service has been disrupted because your account balance is delinquent.

I tell Jeff that he needs to transfer me to a billing supervisor immediately and I am no longer playing this game with Comcast. He tells me no supervisor is available. Then he tells me they have supervisors but they are all in an interview room. HMMM every single person who is of authority at your call center is in one single interview room at the same time?

Jeff tells me he will have one of them call me back. He asks if I am going to be at this number all day.

I ask is it going to take them "all day" to call me back? And he says well, actually they will call you back after 24 hours. Um Jeff I have no cable service. I will hold Jeff. I will hold for a supervisor. He tells me I "can't" hold. To which I tell him that he and I know very well that is B.

I said I have had enough and I will hold. To which he loses his temper, I ask for his employee ID number, and he says "Go ahead" and hangs up on me. So, I call back again. And this time I am calm and collected and tell the nice Comcast girl that I need to speak to a supervisor please.

And hey hey now guess what? She says "SURE no problem! One moment, please. Something like that the story I've just told here minus the installation part and he basically is rude to me and starts accusing me of holding Comcast equipment that has not been returned.

Equipment assigned to that fake second account! Now if you remember the in-person tech collected that equipment. Months ago! Does he? Of course not. Now Melissa and I go through the whole story.

And she promises to "keep me in the loop" about my account but cautions me that I am still liable for the missing equipment that got shipped to the fake house. I tell her that frankly, I am not liable. Comcast is. This string of idiots is responsible. I am not. Nor will I be held accountable.

She says she understands and will call me in two weeks with an update. We'll see if Melissa really calls, and if Comcast really tries to hold ME personally responsible for equipment that THEIR tech took with him and did god knows what with. I need a nap and stiff drink now. I hate Comcast. Posted by: Diane February 18, at PM. I am really sorry for all the frustrations that has brought you.

We are trying our best to give you the best service If there is a problem in the new address, what we can do is to give you the best solution if we can not process your order, give you an heads up. Now, we are documenting and leave a note in every interaction we have in our customers so that it wll be easier in your next chat with us.

We, the CSRs who processs your orders, would love to serve you the best. We understand if you feel that way but please understand also that we are only depending in our system. Again, we are so sorry. Posted by: nepheline January 27, at PM. It's not just Comcast. It's all of them that pull this crap. Cable just seems to get away with it. If more people realized that they could get satellite for 30 dollars a month maybe they would help stop this stuff. We had never been a fan of Comcast or ComCrap as we call them.

We had many problems, but since it was the ONLY option for cable in our area, we dealt with it. After waiting on hold forever I decided to try the on-line route. I added the service via their web site and elected a day to have a technician come deliver the HD box a date 2 weeks out was the first available. When an on-line rep chatted with me to confirm the upgrade she suggested I go to our local Comcast center and pick up an HD box there so we would have it sooner.

I told her I would go Monday morning it was late Saturday. Monday morning I called Comcast again and after a 10 minute wait I spoke with a representative to confirm we would not need to purchase any cables or additional items, just "pick up the HD box", which I said we would be doing shortly.

My husband went that morning and after waiting in line for 30 minutes, had to leave for an appt. He went back a few hours later, waited in line another 30 minutes only to be told there were no more HD boxes left and to come back the following day as they'd be getting 80 new ones. I threw a bit of a fit and they made a call to the warehouse and told me they were in the process of programming additional boxes and would have more in one hour.

I said - hold a box - I will be back in one hour. And I was. I waited 40 minutes and when I got to the lady same one as before she took 20 minutes looking for the "compenants" that went with the box. I finally said screw this and left, shaking with anger and frustration. If a customer is upgrading, wouldn't you want to keep them happy? My husband called to complain and asked if an HD box could be shipped. They said no. They said they'd send a tech out to deliver a box for a "small fee".

So, they scheduled someone to come out in two days free of charge. The guy showed up at 7am and woke up our entire family including baby. Then, on top of it all, he didn't have an HD box!!! My husband was so desperate to just have HD, he said to hook it up. Once it was we found out there was only about 10 HD channels maybe 4 of which we'll ever watch. I can not even articulate my anger and frustration!

Posted by: Sarah December 31, at PM. At least its all out in the open now, huh? Listen, I am not going to steer you one way or the other but I will say this: Clear just unveiled their first and brand new 4G network the mobile card you can download anywhere in the city, even outside and without the commitment of the triple package, for about half the cost.

I am just a happy Clear customer that is happy to be free of the package and not forced into Qwest or Verizon. I would be happy to share with anyone where I signed up: [email protected]. Comcast is thee wrost cable etc, I just recently moved into a apartment complex. Now this apartment complex is comcast ready I wasn't to happy to hear this.

They will not allow Verizon to come to set up what ever they need for better cable etc. So i move in, set up with comcast my first bill comes I told them NO NO thats not how things work, Just cause your service sucks and all doesn't mean you have the right to charge a new account, a left over balance from someone else this is BS.

All cause comcast thinks well the new tenants will pay hell No, top it all off Ii lost my job after 4 years, Xmas is alittle over 2 weeks away, i have a 5 year old whom is highly upset cause he cant watch SpongeBob. So yea I am in hell right. Right before comcast disconnect me without warning, I spoke to their customer service, told them i have lost my job and you wont me to pay On ThanksGiving, Comcast decided to disconnect.

Without giving us a warning, now today i get another bill from comcast now its over WTF is going on, here, now stupid comcast couldnt get the last folks whom lived in this apartment to pay their bill, so now its my bill NO NO. Top it off my husband goes to comcast office to put it in his name, they are giving him the same BS also, for him to put it in his name Comcast needs Posted by: catherine December 15, at AM.

Over the years I have subscribed to five different cable companies at different home locations but have never run into such incompetence and arrogance as found at Comcast.

On two different occasions they have billed me for four months of service though I sent them copies of cashed checks and money orders for each month. They simply ignored the proof and kept billing me. The next time, I wrote to the franchising authority, the local city commission.

Both matters were finally straightened out but not without a lot of effort and frustration on my part and no thanks to Comcast itself. A suggestion: Comcast is now in negotiations to buy NBC which, unlike cable networks, comes under the authority of the Federal Communications Commission.

Please write the FCC and urge that the sale to Comcast not be permitted, and send copies to both of your state's U. Comcast does not deserve to be rewarded with a broadcast network that airs its programs on wavelengths that belong to the people, not to Comcast. Posted by: Bawbeese December 04, at AM. Dish Network seems to really be the better choice.

Good Luck! Posted by: Kristy September 29, at AM. After having comcast services installed several years ago, I purchased a modem and took the one they left back to the local comcast center.

The representative I talked to said that someone would get in touch with me in several weeks. When they didn't, I called again to be informed that I had signed the work order for the installation that had a modem listed on it. Now, when I get this service disconnected, they said they will need my modem back. What is wrong with this picture? Posted by: harley phillips September 23, at PM. Posted by: trewa September 09, at AM. Hi, i know it's not funny comcast ruin your life, but i have to say that you really made me laugh, i work for comcast, and, guess what?

I also hate them, it's a crappy company, for customers and for the employee So if you call comcast try to understand, you're calling to Mexico just for california area so we don't know nothing, well not really about the product, we don't even know how a cable box looks like, and we're just workers, nothing moro, don't get angry if supervisor don't take your call, is not becuase of us, the agents, it's because the supervisor's don't want to take calls, believe me, I hear, watch and experince THE SAME EVERYDAY, and here in mexico the customer's account executive's hate comcast even more than you But you have too many options for service, why stay with comcast Posted by: Chelsea August 26, at PM.

I was a Time Warner customer for at least 20 years. Read on to find out all the reasons why everyone hates Comcast, and the factors that mean even the most Comcast-averse consumers often have no choice but to use the company for their TV and internet service.

Which brings us to the reason why everybody has Comcast. The market for broadband TV and internet service is largely noncompetitive. According to Fortune, regulators now view broadband providers as a monopoly. They did not pay me to write this. In fact, I have never received a cent from the company. Comcast is a public company but mostly operated by the Roberts family.

And both the senior Ralph and his son Brian seem like nice guys, if not oddly similar in appearance to Randolph and Mortimer Duke from Trading Places. The company has always maintained a good relationship with the community. Of course there are horror stories, but how often does your TV, Internet or phone service go out? How many times have you not had access to your email? It rarely happens to me. And when it does, is it that big a deal?

Yet I groan and moan and curse Comcast just like everyone else. Is it the LargeCo effect? These companies are all vying with each other to take complete control of our lives and Comcast is without question leading the way.

These giant companies are slowly taking ownership of everything we do, watch, and play, and control the information we receive, our power and security all for just a low monthly fee! Yet some of the same people I know who bitterly oppose the big brother-like presence of Comcast have no problem with a big-brother and relentlessly expanding government, or an omnipresent Google, a monopolistic Amazon or a controlling Apple in their lives.